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	Ratings: 5 = Excellent; 4  = Good; 3 = Average; 2  = Bad; 1  = Terrible; No comment
	Customer Care Friendliness	5  4  3  2  1  No comment
	Customer Care Efficiency	5  4  3  2  1  No comment
	Website Design	5  4  3  2  1  No comment
	Website Functions	5  4  3  2  1  No comment
	Website User Friendliness	5  4  3  2  1  No comment
	Product Quality	5  4  3  2  1  No comment
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Ratings: 5 Excellent 4 Good 3 Average 2 Bad 1 Terrible

	Nai Saeyang Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ; Suggestion: Don't do false advertising in the future, make sure you deliver on time and instead of having the customer blow balloons themselves, make sure its AIR BALLOON. Very disappointed.
	Annaliza Casimero Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Paul Hannan Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Rene Hong Yue Ting Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Jason Wassmuth Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Andreas Kuersteiner -- Feedback: The receiver was happy. Thank you for good service. Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Ratings:
	Andrew Popple -- Feedback: Very good service and my wife loved the flowers! Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Karen McCabe -- Feedback: I needed to send flowers from the USA to Kaohsiung, Taiwan and didn't know where to begin. I found this website and it was easy to use, the products are beautiful and the customer service is amazing! I needed help so I emailed and got a reply immediately. Thank you thank you. Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Morgan Tan -- Feedback: Service was okay but was disappointed that I didn’t get what I ordered. I originally ordered an birthday arrangement a week in advance for a delivery on Sunday. However they only advised that the main flower was unavailable two days later and it took a while to find an alternative flower that I liked. Then I found out they do not deliver on Sunday which I only found out Friday afternoon but which I paid for! Mike was helpful but in general the experience was fair. Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ; Suggestion: You should mention on site that Sunday deliveries and also update the site when flowers are unavailable to save time and manage to expectations.
	JAG -- Feedback: Easy to use website. Great service. Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Michael Page -- Feedback: Site is easy to use in English, thank you Ratings: Website Design ; Website Functions ; Shopping Experience ;
	Erick -- Feedback: Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ;
	Craig Manrique Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Ratings: Product Quality ; Shopping Experience ;
	Craig Manrique Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Vivian Chang Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Srinivas Karnati Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Brad Dailey Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	John Hodgson Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;

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